our week was off to a good start. As usual the busy running around before you leave. It is as if almost one feels guilty going away for a week. Guilty versus the ones you leave behind and most of all towards the professional environment.
You feel like you have to apologize to colleagues and bosses to be away for a week. At the airport i came across 2 colleagues of Microsoft and i felt a bit wierd to say: i’m flying out to New York for pleasure. Not that they gave me that impression, but i felt a bit strange … but anyhow.
Apart from that my “favorite” airline is treating me like royalty. I’m seriously considering never to fly Brussels airlines again due to their repetitive disrespect and lack of customer orientation. This time it was with the frequent flyer service. Despite having booked my private flight directly with Brussels airlines they are not wanting to put the flight on my air miles since they outsourced the flight to American Airlines.
The mere fact they do this is not that serious, although i feel if since they offer the service and i booked with them, they should deliver upon their service agreement. But most annoying is the way they treat you at their customer service desk. First they make you wait because they are in a heavy “social” conversation with their colleague and do not wish to be disturbed when manning the front desk. Once you are finally able to talk to them the simple answer you get is: “sir, this is normal”. Asking a little more explanation on why it is that if you buy a ticket at Brussels airlines and use their service , you can not get points and short snappy response: sir i told you it is not possible.
So we started the trip under a nice mood :-), but we will not let this break our spirit. On the contrary we are contemplating to use the force of social media to force them to be more customer friendly …
for now: happy travels
Toon
No comments:
Post a Comment